1. Introduction
This Billing & Subscription Policy ("Policy") governs fees, subscriptions, and payments for access to the Pocketfolio platform and its features.
Pocketfolio (CORPORATE ID: 3-102-938342) ("Pocketfolio," "we," "our," or "us") operates as a technology platform providing market data, analytics, and execution tools. Pocketfolio does not custody, hold, or manage user funds.
All trading activity and asset movements occur directly on user-connected exchange accounts.
By using Pocketfolio, you agree to the terms of this Policy, as well as our Terms & Conditions, Privacy Policy, Risk Disclosure, and AML/KYC Policy.
2. Platform Fees
Pocketfolio may charge fees for access to certain features and services, including but not limited to:
- Subscription plans
- Feature-based access tiers
- API usage limits
- Advanced analytics tools
- Premium support services
All fees relate only to platform access and software services, not to trading activity or financial outcomes.
3. Payments
Payments for Pocketfolio services may be processed through:
- Credit or debit cards
- Cryptocurrency payment processors
- Third-party billing providers
Pocketfolio does not process, store, or handle user trading funds.
All billing transactions are handled through external payment providers and are subject to their respective terms and conditions.
4. Refunds
Refunds apply only to platform fees, not to any trading activity, market outcomes, or third-party services.
Refunds may be granted at Pocketfolio’s discretion in cases such as:
- Duplicate charges
- Billing errors
- Failed feature access due to platform issues
Refunds are not issued for:
- Market losses
- Exchange activity
- API execution results
- Third-party outages
- User configuration errors
All approved refunds are processed through the original payment method.
5. No Asset Handling
Pocketfolio does not:
- Accept deposits
- Process withdrawals
- Hold balances
- Manage wallets
- Credit profits
- Freeze or return funds
All asset transfers and balances are managed exclusively through user-selected third-party exchanges.
6. Subscription Changes
Users may upgrade, downgrade, or cancel their subscription at any time through their account settings.
Changes take effect at the next billing cycle unless otherwise specified.
No partial refunds are provided for unused subscription periods unless required by law.
7. Account Termination
Upon account termination:
- Platform access is revoked
- Subscription billing ceases
- No asset transfers are handled by Pocketfolio
- Users remain responsible for managing their exchange accounts independently
8. Third-Party Services
Pocketfolio may integrate with third-party billing or payment providers.
Pocketfolio is not responsible for:
- Payment processor outages
- Failed transactions
- Currency conversion fees
- Third-party service disputes
Users must resolve such issues directly with the relevant provider.
9. Policy Updates
Pocketfolio reserves the right to update this Policy periodically.
Material changes will be communicated via email or platform notice.
Continued use of Pocketfolio constitutes acceptance of the revised Policy.
10. Contact Information
For billing or subscription inquiries, please contact:
Pocketfolio (CORPORATE ID: 3-102-938342)
Corporate ID: 3-102-938342
(3-102-938342 SOCIEDAD DE RESPONSABILIDAD LIMITADA)
Registered Address: SAN JOSÉ MONTES DE OCA SAN PEDRO, PROVINCE ONE SAN JOSÉ, COUNTY FIFTEEN MONTES DE OCA, DISTRICT ONE OF SAN PEDRO, LOS YOSES, AVENUES EIGHT AND TEN, STREET THIRTY NINE, LY CENTER, San José, Costa Rica
